What will be the focus of the customer contact function in 2019? Spoiler alert — it is the same goal the function had last year, the year before that, and every year since its origin: successfully connecting with customers. Indeed, the central customer contact objective never has and almost certainly never will change.
Sign up to download 2019 Contact Center Predictions
Our records indicate your email already exists. Please login above.
When you register to become a member, you gain access to white papers and the ability to reach out to companies directly. As part of your membership, we’ll keep you up-to-date on current news, research and analysis with our Business Chatter Weekly e-Newsletter.