PALO ALTO, Calif., Oct. 1, 2019 /PRNewswire-PRWeb/ -- BirdEye wins the 2019 APPEALIE Overall SaaS award, its latest recognition for demonstrated excellence and exemplary customer experience. This year, BirdEye has also been recognized as the #1 leader in Online Reputation Management by G2 Crowd, a Stevie Award for "Most Innovative Tech Company", the MarTech Breakthrough Award, as well as with a leader award in Enterprise Feedback Management (G2 Crowd, Summer 2019).
"The expectations of today's software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences," commented Matt Harney, Founder of APPEALIE.
23 SaaS companies were selected using Net Promoter Scores (NPS), customer responses to APPEALIE's proprietary survey, UI/UX, recent product improvements, amongst other criteria.
"At BirdEye we're redefining the relationship between customer acquisition and customer experience because marketing has changed forever. Customers don't care about catchy taglines. They care about great experiences. When businesses make their customers happy, their customers do their marketing for them. We're building the best software to convert customers into a marketing engine by leveraging customer feedback: Happy customers are the most powerful and untapped source of revenue," said Naveen Gupta, CEO BirdEye.
The verdict is clear: BirdEye's customer experience platform is unmatched in the industry. BirdEye's suite of products includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This wide range of offerings in a single, easy-to-use platform makes BirdEye the best in its class.
BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye's all-in-one platform to effectively manage their reviews, be found online, become the obvious choice, and increase revenue. Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. To learn more, please visit: https://birdeye.com.
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™ and customer responses to APPEALIE's proprietary survey. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. More at https://appealie.com.