I didn't get that what I paid for. I wanted to buy an email list which contained car rentals' contacts. I got in touch with DataCaptive and they replied to all of my emails almost immediately. I requested small car rentals' contacts. They gave me a price and a list size. I bought a part of this list. First problem was that I didn't get the list after I paid it already. I dropped a message and they told me that we forgot to send it. Ok, it is not a big deal. Finally I got the list. The list was totally wrong. More than half of the contacts are big car rentals (hertz, avis etc.). I again wrote an email to them and asked to fix the list. They didn't answer me. After some angry emails I got an answer which said: "Team is working on it as I did not have any update from them because of which I did not respond back to you as I was waiting to hear back." It was a month ago. They didn't get back to me. If you have chance, please do not use DataCaptive services. That was my worst experience ever.
Customer | 5/2/2019
Paid and received a faulty list to be finally told that the information my company requested was very hard for them to obtain. I was told initially in email to trust them, and if we were not satisfied that they would refund- but after they provided the information which we cannot use there is no offer of refund, terrible customer service. The list was not at all what was requested and the company seems to feel that providing numbers that are not viable is acceptable business practice. READ THE BETTER BUSINESS BUREAU REVIEWS and DO NOT TRUST this company.
Customer | 2/20/2019
The DataCaptive team was very patient and helped me understand the exact target audience. They also followed up with all the points I had asked for. I will highly recommend Datacaptive's business leads. Initially I was very worried, but it went all fine after a phone call.
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