We believe in making agent's work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction.
We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution.
uContact is an “All in One” contact center solution, true multichannel, including ACD, Recording, Dialers, CRM, Social Networks (Facebook & Twitter), Live Monitoring, IVR, SMS, Web chat, Video Call, Gamification and many others features.
With presence at 20 countries globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting our customers to improve their service, increase productivity and reduce costs.
Don't Just Generate Leads. Fill Your Sales Pipeline! The KPI Demand Waterfall. KPI clients are recognizing significant revenue through the KPI Waterfall Demand Generation program. This comprehensive lead development program is proving to be a key driver in sales and marketing success by... Read More
24 X 7 X 365 US based inbound customer service call center specializing in: • Customer Service Center • Catalog/Web Support • Direct Marketing Response • Web Chat • Technical Support / Help Desk • Integrated Scripting Services...
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.