We believe in making agent's work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction.
We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution.
uContact is an “All in One” contact center solution, true multichannel, including ACD, Recording, Dialers, CRM, Social Networks (Facebook & Twitter), Live Monitoring, IVR, SMS, Web chat, Video Call, Gamification and many others features.
With presence at 20 countries globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting our customers to improve their service, increase productivity and reduce costs.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.