We believe in making agent's work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction.
We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution.
uContact is an “All in One” contact center solution, true multichannel, including ACD, Recording, Dialers, CRM, Social Networks (Facebook & Twitter), Live Monitoring, IVR, SMS, Web chat, Video Call, Gamification and many others features.
With presence at 20 countries globally, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting our customers to improve their service, increase productivity and reduce costs.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...