Bright Pattern to Showcase CX Innovations at Execs In The Know's Next Gen Tech Briefing

Press Release from Bright Pattern, Inc.

SAN FRANCISCO, March 5, 2019 /PRNewswire-PRWeb/ -- Bright Pattern, omnichannel cloud contact center provider for innovative companies, announced its sponsorship of the Next Gen Tech Briefing. The event is brought to you by Execs In The Know and will take place in San Francisco, California, on March 12th, 2019. The briefing will focus on three common areas that service leaders are often trying to improve: efficiency, security, and quality.

Jai Malkani, Global Head of Product, Customer Obsession at Uber, will keynote the event and talk about Magical Customer Experiences, sharing real-world examples of how to use technology to drive exceptional interactions throughout the entire customer journey.

The event brings together top CX executives from across the globe to identify service problems and how they can be resolved with advanced technologies. Bright Pattern will showcase the most simple and powerful contact center software for midsize and enterprise companies, which helps solve common CX pain points like security, flexibility, ease of use, and the need for seamless omnichannel customer communications.

With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.

About Bright Pattern
Bright Pattern provides the most simple and powerful contact center software for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries and 12 languages.

For more information, press only:
Shelby Bozekowski
Marketing Manager
Bright Pattern
shelby.bozekowski(at)brightpattern.com
+1 720-209-2818

SOURCE Bright Pattern Inc.

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