TOKYO, Nov. 13, 2018 /PRNewswire/ -- Bright Pattern today announces increased expansion in the APAC region by partnering with one of the world's largest telecommunications companies, NTT Communications, in Japan. Bright Pattern has received the NTT Communications Certificate for compatibility assurance in order to connect to NTT Communications' Arcstar IP Voice Service. NTT Communications is headquartered in Tokyo, Japan and has offices in 123 cities in 43 countries/regions, connecting networks to 196 countries/regions around the world. The partnership allows Bright Pattern customers to utilize NTT Communications as their preferred telecommunications provider in Japan and benefit from the most advanced network services in the world.
"The partnership comes after increased expansion into the APAC and Japan region," said Konstantin Kishinsky, CTO and Founder of Bright Pattern. "We have worked to provide a solution for international customers that is innovative, secure, and flexible. The flexibility of our contact center solution allows customers to choose preferred vendors for telecommunications, cloud network, and integration to CRM and WFM."
With over 3,000 concurrent users, Bright Pattern is no stranger to the Japanese contact center market, and announced its expansion into Japan with a local cloud point of presence in February of 2017.
"Japan has always been a strong market for the Bright Pattern product and our expansion in APAC through a local point of presence and local partnerships will provide close-knit and personalized support to our Japanese partners and direct customers," said Kishinsky.
Headquartered in Tokyo, Japan, NTT Communications was founded in 1999 as the wholly owned subsidiary of NTT, one of the world's largest telecommunication companies. NTT Communications Group has subsidiaries and offices in 123 cities in 43 countries/regions, connecting networks to 196 countries/regions around the world.
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries and 12 languages.
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SOURCE Bright Pattern