CallFinder is a cloud-based call recording and speech analytics solution that mines customer calls and identifies keywords and phrases in real time, and allows businesses to easily record and analyze customer conversations.
With CallFinder’s call recording, audio mining and speech analytics software, businesses have real-time access to the invaluable information contained within their interactions with customers. Nearly every facet of a business can benefit from call monitoring to mine conversations for everything from market research and understanding customers’ wants and needs to customer service training and compliance assurance.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
CallFinder provides simple and affordable call recording and speech analytics software for small to medium-sized companies in the automotive, education, financial services, health care, insurance, and mail order/catalog industries, along with others. If your business manages an in-house contact... Read more
Call center solutions from CallFinder include: call center recording; audio mining; call center analytics; call monitoring software; call center monitoring; speech analytics software; customer care call center employee tracking; and, more. Common uses of this technology in the call center... Read more
As businesses navigate progressively competitive waters, customer service often arises as the key differentiator, making call recording and speech analytics applications increasingly useful for companies to gain and maintain an edge, identify their niche, and hone their operational... Read more
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