Subscriber CRM Services
Available from Mark Facey & Company
Live agent and IVR services are available during business hours as well as off hours to allow your subscribers to contact you at any time and in any manner (phone, IVR, email, fax) that they choose.
Typical calls involve your subscriber wishing to:
» Change an address.
» Cancel a subscription.
» Renew a subscription.
» Obtain a new subscription.
» Request a back issue.
» Make editorial comments.
» Inquire as to ad opportunities.
» Relay any other question or comment they might have.
We become the liaison between you and your subscribers. The end result is to facilitate a resolution to their request and leave them with a favorable impression of your publication.