Self-service has been employed for more than 30 years to allow customers to serve themselves. This has been a mixed blessing, while many of us value the time savings versus waiting endlessly in a queue for the answer to a simple question and to gain a single piece of information, we all have experience with people shouting “AGENT” into their phones when self-service fails.
Sign up to download SELF-SERVICE IN THE AGE OF AI
Our records indicate your email already exists. Please login above.
When you register to become a member, you gain access to white papers and the ability to reach out to companies directly. As part of your membership, we’ll keep you up-to-date on current news, research and analysis with our Business Chatter Weekly e-Newsletter.
Looking for a new vendor?
Choose any category below to get started and compare price quotes for free.