The Taylor Reach Group Inc.

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168 Centre Street South
Oshawa, ON L1H 4A6
About The Taylor Reach Group Inc.
  • The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments.

    The Taylor Reach Group consultants, each with more than 20 years of experience, assist our clients to identify, develop and implement improvement initiatives in their contact call centers. Our focus is on customer experience management, performance management, technology and site selections all in combinations with our software tools and assessment platforms.

    Our goal is to assist our clients to refine customer experience and contact center strategy. Our experienced consultants have received more than 30 awards for contact center operational management on two continents and have facilitated hundreds of projects that have helped contact centres and organizations achieve – and exceed – their business goals. Our dedication, experience and results make Taylor Reach the perfect fit to support your contact center management team and help you to reach and achieve your contact center and customer experience goals!
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Products by The Taylor Reach Group Inc.
  • Call/Contact Center Strategic Assessment

    The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the Contact/Call Center related to our engagement. We uncouple the... Read more
  • Snapshotz™

    Snapshotz™ Audit takes an indicative approach as it is a self-directed assessment of the Call Center/ Contact Center. Snapshotz™ Online is the world's first and only SaaS-based call center audit tool. Snapshotz™ assesses your call center or contact center across 8 categories, 29 sub-categories,... Read more
  • Customer Experience (CX) Evaluation

    Taylor Reach will optimize your centers’ CX through observing, quantifying and benchmarking the customer journey as it engages with the Contact Center. We will use 12 key factors to determine the effects of Contact Center interactions from the customers’ point of view. Each factor is assigned a... Read more