Outsourcing Preparedness and Suitability
Available from The Taylor Reach Group Inc.
Statistic:80% of Customer Service outsourcing projects designed to cut costs, will fail.
The Call Center and Contact Center outsourcing industry is rapidly changing. With the continuous evolution of technology and locations, it can be difficult to keep up with the transformations.
That’s where Taylor Reach can assist. It is essential to have a full comprehension understanding otherwise the costs of outsourcing can be high and customer satisfaction low. We understand outsourcing, principals of Taylor Reach have decades of experience building, running and selling outsource agency services.
Taylor Reach’s Outsourcing Preparedness & Suitability Study will indicate:
- The maturity of your center today
- The suitability of your contact, customers’ experiences, and processes for outsourcing
- The pre-requisites to complete today to ensure a for smooth outsourcing transition
This will allow you to:
- Avoid costly challenges – downstream
- Surface complex tasks and processes and assess each process based on completeness, accuracy and align to hiring and training
We will outline our approach, methodology, experience and benefits of working with Taylor Reach and provide you with a detailed proposal outlining:
- Project overview
- Approach with project management framework
- Scope and detailed required activities to meet project goals
- Deliverables which Taylor Reach will assist in developing and executing
- Timetable of major elements with time commitments and approximations