Forecasting, WFM and WFO
Available from The Taylor Reach Group Inc.
There is no activity more critical, for any Call Center/ Contact Center, than understanding the demand requirements for the center and the resource allocation to meet this demand.
Taylor Reach has assisted small Call Centers and global Contact Centers to improve the accuracy, performance and adherence of their forecasts and schedules. We have the experience, knowledge and tools customized Workforce Management (WFM) practices and tools to ensure your center has the right people in the right place at the right time while performing the right tasks.