Call/Contact Center Strategic Assessment
Available from The Taylor Reach Group Inc.
The Strategic Assessment is an essential ‘health check’ for your Contact Center. At Taylor Reach, we take a hands-on, “holistic” approach when our clients seek our assistance, examining all of the relevant aspects and elements of the Contact/Call Center related to our engagement. We uncouple the ‘thousands of moving parts’ of the Contact Center and identify each of the elements that are linked to or that impact upon the project. In spite of these surface similarities, each center and customer service operation is unique.
This universal truth is often at the core of why Contact Center initiatives can fail. Each project needs to consider the center needs and tailor their solutions, operations policies, practices and metrics to meet the requirements and goals of the organization.
Our strategic assessment takes a prescriptive approach as Taylor Reach will conduct professional, in-person assessments and in-depth diagnostics of your Contact Center. We use this information in unison with Snapshotz™, to generate a prescription for change improvements.
Alternatively, you can take an indicative approach to auditing your Call Center/ Contact Center, by utilizing Snapshotz™ Audit independently: