E Learning - Agent Training
Available from The Taylor Reach Group Inc.
Your agents and employees are the single biggest asset you possess in delivering the desired Customer Experience, yet too often, this is a low paying, high turnover position. Too many call and contact centers have a ‘revolving door’ of agents. This high turnover is a constant drag on operational performance and customer satisfaction. E-Learning training provides an opportunity to improve agent retention, satisfaction and operational performance, but only if it is designed and executed properly.
Taylor Reach E-Learning can help you free your center from endless mind-numbing power point or video training sessions; watching someone read off a bulleted list that does little to create learning or retaining the knowledge. Taylor has developed E-Learning training guides for many leading brands which has reduced the speed to competency, reduced training duration, increase customer satisfaction, and NPS scores and reduced turnover!
You need a training system that meets the needs of the agents, so they can in turn, suite the needs of the center and customer.