Available from House-on-the-Hill Software Ltd
SupportDesk ITSM is the complete ITIL-compatible service desk solution that allows for fast, effective incident, problem & change management from an intuitive interface.
SupportDesk ITSM is full of high-end features designed to help manage a successful service desk to ITIL standards. Receive automated notifications when an incident is escalated, empower your customers to log and track their own calls; track the service your team is providing in real-time and much more.Log and track incident, problems and change requests quickly and efficiently, and ensure alignment with operational business service levels. Grant unlimited mobile access to your team to their calls through their mobile device.
Designed with your users and team in mind, SupportDesk ITSM is customisable, cost-effective, and easy to use.