CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment for CRM/Contact Center professionals. The site offers webcasts, white papers, newsroom, monthly columns, and a showcase for products and services for the industry. the CRMXchange virtual conference site, ecrmevents.com offers live virtual events in workforce management, multichannel, quality assurance, speech analytics, and cloud issues.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.