West Interactive is a division of West Corporation, the industry’s leading provider of outsourced solutions, specializing in customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services. West Interactive gives companies the power to bridge the divide between providing superior services and reducing customer contact costs. West Interactive’s focused and comprehensive automated customer contact solutions, featuring touch-tone, speech recognition and natural language technologies, allow customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet. With over a decade worth of experience across a wide range of industries, West Interactive has been providing Fortune 1000 companies with a level of service and attention that is unrivaled.
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.