Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature Customer Service™ software integrates a customer portal, knowledgebase and ticketing in on dynamic, tightly unified system that provides all of your support needs. Parature is the only company to provide a complete, out of the box product from day one. Parature Customer Service™ Software - Increase visibility into customer issues - Reduce issue resolution times and repetitive inquiries - Drive down call volume, drive up service and satisfaction - Encourage customer feedback - Ensure more timely communication with customers - Keep tabs on everything from emails and chats to phone calls and web forms - Maintain a better handle on customer satisfaction -- proactively address issues and capitalize on trends. With Parature Customer Service software, everything’s customer centric, not IT centric.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More