ThinAgent delivers remotely hosted, web-enabled electronic customer relationship management/contact center technology to the agent desktop without any locally installed hardware or software. ThinAgent.com allows agents to have a remote desktop utilizing Citrix technology. In addition, ThinAgent's feature set includes contact queuing, unified messaging, Web-delivered soft phone, screen pops, intelligent mail queuing, real-time statistical reporting, chat, Web-callback, VoIP, fax, Web collaboration, and more.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.