ThinAgent delivers remotely hosted, web-enabled electronic customer relationship management/contact center technology to the agent desktop without any locally installed hardware or software. ThinAgent.com allows agents to have a remote desktop utilizing Citrix technology. In addition, ThinAgent's feature set includes contact queuing, unified messaging, Web-delivered soft phone, screen pops, intelligent mail queuing, real-time statistical reporting, chat, Web-callback, VoIP, fax, Web collaboration, and more.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More