The Daniel Group provides strategy, research, and service quality management programs companies looking to improve their service. Through real-time feedback we help business-to-business companies measure, manage, and improve their business. Our thorough, research-based, action-focused approach sets us apart. We measure our success by the results our clients see. Discover how The Daniel Group can help you develop a strategic business plan that translates strategy into profitable action. Or, how our widely recognized ServiceConnect Program can help you measure, manage, and improve customer service
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
ServiceConnect is a transactional survey software process based on phone interviews. ServiceConnect provides trustworthy, real-time, tangible data on your customers’ satisfaction – with an easy-to-use online platform that gives you the visibility you need to run your business – wherever it is. Read more
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