Customer Engagement Services

Sitel provides contact/call center and customer care operations for inbound and outbound interactions with customers across 40-languages. It supports multiple voice and non-voice interaction channels throughout the customer life cycle of marketing, sales and service in an effort to recruit, retain, and reward customers. As a business process outsourcing partner, Sitel designs solutions that best suit its clients' business needs, providing customer support, sales and marketing, technical support, or premium support services – whether onshore, near shore or via highly-skilled associates working from home.