MIAMI, June 18, 2020 /PRNewswire/ -- Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it will host a new webinar series, EmpowerCX NOW Spotlight Series featuring Sitel Group executives, industry thought leaders, analysts and more. Sitel Group's new, free webinar series will keep customer experience (CX) stakeholders informed on the latest innovations within the industry.
"With everything going on in the world right now, we are excited to offer a series of virtual events to keep the conversation around innovations in CX going," said Martin Wilkinson-Brown, Global CMO, Sitel Group. "With a rapidly changing business environment, it is more important than ever for the CX industry to stay connected to share insights, best practices and trends driving the future of CX."
The webinar series schedule is as follows:
The group's annual EmpowerCX conference has been postponed to 2021 in San Diego due to the COVID-19 pandemic. The group will hold EmpowerCX Virtual September 16-17 from 11 a.m. to 1 p.m. EST in a virtual setting for audiences across the globe. Sign up for updates at empowercx.sitel.com.
Sitel Group is offering free webinars to keep customer experience (CX) stakeholders informed on the latest innovations within the industry.
Those looking to stay up to date on future webinar topics and to register for the EmpowerCX NOW Spotlight Series can do so at this sitel.com/webinars.
About Sitel Group
Sitel Group's 80,000 people across the globe connect many of the world's best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group's founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.
Our group's breadth of capabilities – powered by our ecosystem of experts including innso, Learning Tribes, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.
As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients' needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.
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SOURCE Sitel Group