Are all your agents up-to-date on the latest? Have they read the new policy change? Is there any way to test their knowledge of new procedures? Can agents with different skill levels provide consistent answers to similar calls? Do they have the tools to suggest appropriate up-sell and cross-sell recommendations? Ensure your agents can always respond to callers concerns and offer appropriate up-sell / cross-sell recommendations, with InStranet’s Contact Center.
JGSullivan Interactive specializes in national brand channel marketing challenges, including: • Revenue Growth & Marketing ROI • Cost Control & Operational Efficiency • Field Brand & Compliance Control • Field Adoption & Ease of Use • Channel Conflict • Consumer Shopping... Read More
GrowthZone Association Management Software features marketing automation, event and project management, continuing education management & tracking, and more. The all-in-one solution helps associations grow and retain membership, engage and inform members, and streamline tedious tasks. Guaranteed.
Retailers use Extole to turn visitors into customers and customers into advocates. Our enterprise platform and team of experts create engagement, advocate, and referral programs so that brands can harness the power of customer connection, sharing, and recommendations to grow their bottom line....