Phone for Success® offers customized on-site training for sales and service representatives, supervisors, managers and coaches to help them develop the critical and unique skills necessary to get the most powerful results from using the telephone. • Phone for Success® training results are immediate! Performance levels routinely increase by 30% to 50%, virtually guaranteeing productivity improvement, higher sales results, more upsell and cross sell opportunites and overall customer satisfaction and retention. • Joel Linchitz, founder and CEO, is recognized globally as an expert on consultative selling techniques and proactive customer service. His hands-on approach to training and his industry-unique programs contribute to dramatic increases in performance for his clients. • How we guarantee increased performance *We become experts in your business and tailor training to match your needs *Our philosophy, methodologies, and approach have been tested over many years *We motivate and challenge your staff to achieve the highest levels of professionalism *We reinforce the learning process immediately after classroom training *We measure performance and provide follow-up like no one else in the world. • In addition to training, we consult in every facet of outbound and inbound telesales/service, including managing, hiring, scripting, motivation, compensation, rewards, and incentives. Our client roster includes Dale Carnegie, GE Capital Financial Assurance, Alltel Communications, Sharp Electronics, Aetna, Fleet Bank, Matrix Direct Insurance, Airborne, Citibank, and many more.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More