TelStrat® develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO™ features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3200 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO through a global network of over 330 reseller partners, including some of the most prominent names in telecommunications.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More