White Papers by PhaseWare Inc.

  • Give the Gift of Chat: Implementing Live Chat into Customer Service

    If properly leveraged, Live Chat can greatly enhance the efficacy of a firm’s website. The flexibility of Live Chat allows it to be used in a variety of ways including; customer service and product sales/promotion. The benefits of immediate response and ability to help multiple customers at...
  • Lean on Me: 3 Keys to Optimizing the Customer Support Process

    Discover the three main components of excellent customer support. Learn how to leverage these components to enhance the value of your firm's product or service offering to your customers. A new realization is slowly emerging in the modern business world. This realization is; that the...