Event Engine: Automating Escalation Management, Business Rules Engine, and Reporting
Available from PhaseWare Inc.
Automate processes for speed and efficiency:
Integrate and process email ticket submissions automatically.
Escalate incidents with business rule automation
Manage trouble ticket tasks
Create, update, and close issues
Notify (alert) about impending SLA violation
Notify the right people at the right time for the right task - automatically.
Create automated task lists based on business rules and activity or time thresholds.
Monitor critical customer issues in real time.
Allow nothing to fall through the cracks!