Products by PhaseWare Inc.

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  • Event Engine: Automating Escalation Management, Business Rules Engine, and Reporting

    Automate processes for speed and efficiency: Integrate and process email ticket submissions automatically. Escalate incidents with business rule automation Manage trouble ticket tasks Create, update, and close issues Notify (alert) about impending SLA violation Notify the right people at... Read More
  • Live Chat Software

    Live Chat retains the real-time interaction of the telephone with the text capture of email or live logging. For those customers with hearing loss, Live Chat offers a channel for real time support with distinct advantages over TTY, TDD, phone relay, or email. With Live Chat you can also: Let... Read More
  • Self Service Center

    With Self Service Center: Offer 24/7/365 customer support through a service channel preferred by many customers. Reduce service handling times and call volume and publish information for specific customers. Submit incident tickets. Self Service Center is a secure web portal that enables your... Read More
  • Tracker Mobile

    Access the information you need from your Smart Phone for quick check-ins on high priority issues, to close out tickets, and to keep up to date. We wanted to bring more choice to the small and medium business. Now Tracker implementation models include on-premise, web-based, and mobile. We know... Read More
  • Tracker OnDemand

    Tracker OnDemand = Tracker + Delivery Over the Web Forget about waiting for the page to update; our application quickly updates information without reloading the entire screen. Open and work with multiple windows; acts just like the desktop version. Easily customize screens with Screen... Read More
  • Tracker: Customer Management, Incident Management, Time Tracking, and SLA Compliance

    Use Tracker to: Manage all forms of customer information: Contacts, Assets, Products, Service Packages, Maintenance Agreements, Email lists, and more. Instantly access customer information from the information screens: Contacts, Incidents, Billing, Licensing Purchase History, SLA agreements and... Read More

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