ECHO Call Center Digital Recording Solution
Available from Teleformix/ECHO
ECHO is a browser-based, digital, VoIP and screen capture recording solution for call centers designed to record, evaluate, monitor and archive all customer care interactions. Integrated QA, e-Training and agent access tools contribute to a full-service CRM/call center platform. The available Web Services provide a Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any Web Services-enabled platform.
ECHO produces synchronized voice and screen recordings with "over the shoulder" screen clarity and integrates seamlessly with Avaya and Cisco call center telephony solutions. ECHO is available in an ASP model with CPE, providing full-feature customer care/call center interaction recording for a low monthly service fee while keeping data secure behind the client's firewall.