I'm OnCall is a web based service that enables help desk operators to take authorized remote control of a customer's PC, within seconds of their call for help. I'm OnCall auto configures a secure connection between the PCs, without requiring any pre-installed software. Features include Remote Control, File Transfer, Corporate Branding, Incident Tracking, and Remote reboot of customer’s PC.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More