Since 1974, Global Response has been perfecting the art of customer satisfaction for clients ranging from startups to the largest of Fortune 500 companies. We have considerable experience in a wide variety of industries and fields, so we’re prepared to deal with overflow, staffing fluctuations, terminal emulation and more. Our clients value our reliability, scalability, flexible reporting, and accessibility of top management. Global Response can deploy a fully scripted program in a fraction of the usual time because of our 10-year investment in developing proprietary computer telephony software, Palettech™, for which we received a U.S. patent.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More