Since 1974, Global Response has been perfecting the art of customer satisfaction for clients ranging from startups to the largest of Fortune 500 companies. We have considerable experience in a wide variety of industries and fields, so we’re prepared to deal with overflow, staffing fluctuations, terminal emulation and more. Our clients value our reliability, scalability, flexible reporting, and accessibility of top management. Global Response can deploy a fully scripted program in a fraction of the usual time because of our 10-year investment in developing proprietary computer telephony software, Palettech™, for which we received a U.S. patent.
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...