Novo Help Desk provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings. Right off the bat your service staff will quickly be creating tickets via the user friendly interface. Features include automated incident routing, custom business rules, email notifications, reporting and much more. As with other Novo products, Help Desk can be bundled with optional modules for a custom support solution.
Desk.com is a customer service application that combines all your channels into one accessible location and provides powerful tools so you can deliver heroic support with ease. Desk.com’s self-service support centers are customizable, multilingual and easy to integrate directly into your...
Novo Solutions Help Desk is a web based, flexible system that can be used for tracking and responding to a variety of issues. Here are just a few: •Help Desk Ticket Management •Issue Tracking •Change Management •Basic Project Management It will help you: •Reduced Support Staff... Read more
Novo Solutions web based Knowledge Base software can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Knowledge Management •Customer Support •Employee Training It will help you: •Better... Read more
Novo Solutions web based Service Desk can be used in a variety of different applications. Please contact us us if you have any questions...we look forward to putting our knowledge to work for you! •Incident Management •Problem Management •Change Management •Configuration Management Read more