Zero Variance a dedicated provider of quality, compliance, and performance assurance services to the contact center industry. Zero Variance’s services are designed to provide custom crafted solutions which deliver assured integrity, improved program performance, and brand experience. These services are utilized by an ever growing number of corporations who place a premium on results without exposure. Zero Variance utilizes the following methods to ensure program performance and consistent brand experience. Live Calibration Sessions Blind Monitoring Sessions Mystery Caller Programs Seed Call Programs Sales Verification Audit Customer Satisfaction Surveys Training Certification System Test Certification Alert Notification Programs
The Taylor Reach Group is a call center and contact center consultant company specializing in customer experience consulting, call and contact center consulting, management, performance, technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each with more... Read More
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel,...
Sitel is one of the world’s leading outsourcing providers of customer experience management, including: advisory services, insight services, cloud services, omnichannel services, customer engagement services and premium technical support services.