Zero Variance a dedicated provider of quality, compliance, and performance assurance services to the contact center industry. Zero Variance’s services are designed to provide custom crafted solutions which deliver assured integrity, improved program performance, and brand experience. These services are utilized by an ever growing number of corporations who place a premium on results without exposure. Zero Variance utilizes the following methods to ensure program performance and consistent brand experience. Live Calibration Sessions Blind Monitoring Sessions Mystery Caller Programs Seed Call Programs Sales Verification Audit Customer Satisfaction Surveys Training Certification System Test Certification Alert Notification Programs
Customer Contact Week (CCW) is the world's largest customer contact event series. The CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders and top solution providers. Read More
The Connection is a U.S. based outsource contact center providing specialized customer service, support and technical help desk solutions tailored to meet the needs of your inbound or outbound program. We provide a complete approach to contact center management, proactively helping you attain... Read More
full-service marketing/advertising agency, comprised of an integrated array of marketing services designed to help clients achieve measurable results and sustainable growth. By linking market knowledge, strategy, creative execution and response management, SourceLink helps clients realize a...