Customer Care Recording for Call Centers

Available from Accurate Always, Inc.

Voxida call center interaction recording software from Accurate Always supports customer care clients and call center customers, helps in call center agent training, and is used in successful quality assurance initiatives. Capabilities include: monitor calls for quality assurance; record full-time or on demand; schedule agent recordings and reviews; improve customer interaction quality; run custom contact center reports; and, verify, train and maintain compliance.

Voxida provides immediate access to vital records and the ability to create custom agent training tools from actual conversations. Users can also email select telephone calls for immediate action and quality monitor agents in real time.

The Voxida appliances combine the hardware and customer care contact center software required to record customer-agent interactions and quality monitor calls. There are several primary hardware appliances that may be used to record in the call center, each of which provide comprehensive quality assurance and full-time, or selective, call recording tools for technical support desks and multimedia contact centers that record inbound and outbound calls.

Voxida is offered as a comprehensive solution that combines the hardware and call center recording software required to capture and monitor VoIP, digital or analog phone or radio communications in a single appliance.

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