The Daniel Group

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400 Clarice Avenue, Suite 200
Charlotte, NC 28204
About The Daniel Group
  • The Daniel Group provides strategy, research, and service quality management programs companies looking to improve their service. Through real-time feedback we help business-to-business companies measure, manage, and improve their business. Our thorough, research-based, action-focused approach sets us apart. We measure our success by the results our clients see. Discover how The Daniel Group can help you develop a strategic business plan that translates strategy into profitable action. Or, how our widely recognized ServiceConnect Program can help you measure, manage, and improve customer service
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Products by The Daniel Group
  • ServiceConnect

    ServiceConnect is a transactional survey software process based on phone interviews. ServiceConnect provides trustworthy, real-time, tangible data on your customers’ satisfaction – with an easy-to-use online platform that gives you the visibility you need to run your business – wherever it is. Read more