Customer Experience Measurement & ROI

Available from ClearAction Customer Experience Optimization

We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance.

Example of our guidance include:

ClearMotivation (TM)
- Build a vivid business case for CX excellence
- Focus on intrinsic rewards valued by stakeholders
- Map rewards to change management plans
- Develop incentives sophistication roadmap

ClearIndicators (TM)
- Track reduction of root causes of customer pain
- Make VoC action plan metrics highly visible
- Emphasize customers' inherent metrics
- Monitor early warning signals in all processes

ClearValue (TM)
- Inspire by customer lifetime value
- Innovate by customer value quotient
- Balance value received & value provided
- Anticipate by predictive analytics

ClearDashboard (TM)
- Cascade CX objectives downward company-wide
- Roll-up CX metrics upward company-wide
- Show connections between team-level & executive metrics
- Inspire leaders to bring laggards up-to-speed

... and more. Contact us to discuss your goals.

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