ClearAction Customer Experience Optimization

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1069 Cassia Way
Sunnyvale, CA 94086
About ClearAction Customer Experience Optimization
  • Create mutual value and growth in your top-line and bottom-line by acting company-wide on customer intelligence. This is customer experience optimization.

    We are seasoned CX practitioners with first-hand knowledge of your challenges, giving you the upper-hand in achieving business results. Everyone on the ClearAction team has been responsible for achieving business results through employee engagement in customer experience improvement as employees at major companies.

    At these companies our roles have included: SVP of Client Experience, VP of Customer Retention, Chief Customer Officer, Head of Corporate Quality, Senior Director of Customer Focus & Retention, Director of Customer Experience, and Manager of Customer Loyalty Programs.

    Our insights, frameworks, and guidance were earned through the school-of-hard-knocks. Prevent lost time and morale by getting it right the first time with ClearAction's guidance.
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Products by ClearAction Customer Experience Optimization
  • Customer Experience Strategy

    Don't get side-tracked by thinking that a program or technology is a "strategy". Customer experience strategy success requirements: - Intertwine CX & corporate strategies - Align all functional areas for collaboration at the outset - Plan actions & change management before starting We can... Read more
  • Customer Experience Innovation

    We grow profits by increasing your CX value ratio. Customer experience value is profitable because it gives customers natural reasons to be fans of your company. The customer experience value ratio sums up all of your customers' cost-benefit trade-offs. Examples of our guidance... Read more
  • Customer Experience Measurement & ROI

    We grow profits by empowering with leading indicators. Empowering with leading indicators is profitable because it motivates breakthrough performance. Example of our guidance include: ClearMotivation (TM) - Build a vivid business case for CX excellence - Focus on intrinsic rewards valued by... Read more