Employee Satisfaction Research

Available from B2B International USA Inc

It may be obvious, but high employee satisfaction levels reduce the rate of staff churn. Satisfied employees feel they have a ‘voice’ and commit themselves to increasing the productivity and capabilities of the company, whereas dissatisfied employees are likely to leave the company quickly and are unlikely to speak favorably of you as an employer.

Our employee satisfaction research solutions cover everything from atmosphere, to training, to rewards and reviews, to internal communications, and much more. Studies are often conducted online, reducing the price of the study and allowing increased interactivity from the Client. Online studies also typically result in slightly higher response rates.

Our proprietary IMPSAT® tool enables easy interrogation of the data, and is particularly useful in surveys which are intended to be repeated with reasonable frequency.

The tool uses satisfaction and importance scores to identify the actions required for each issue. In this way, the results can be classified to show what action is required. For example, issues that score high in terms of importance and which have a low level of satisfaction should be earmarked for immediate attention. This method of interactive reporting builds ownership of the findings and thereby generates interest in taking action.

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