Best of Both Worlds: Exploring the Value of Multiple Models of Software Delivery

A free white paper by PhaseWare Inc.

The decision of whether or not to outsource a small to medium-business’ (SMB) software programs is one that requires an examination of a variety of unique factors. Each firm must take into account their distinctive position in the marketplace in order to determine whether they should use a, Software as a Service (SaaS) business model, or not. Both SaaS and on-premise software programs have benefits and drawbacks that should be factored in to the decision-making process. A newly-emerging solution to the on-premise or SaaS dilemma is for firms to select a software vendor that can provide either type. Discover how a vendor that offers both SaaS and on-premise software programs can help a firm streamline its customer support software management process.

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