Tracker OnDemand

Available from PhaseWare Inc.

Tracker OnDemand = Tracker + Delivery Over the Web

Forget about waiting for the page to update; our application quickly updates information without reloading the entire screen.

Open and work with multiple windows; acts just like the desktop version.

Easily customize screens with Screen Designer. No coding, no programming, no problem.

No more toggling between multiple applications during a call.

With Tracker OnDemand to help you create a unique customer experience, you can:

View detailed customer information with the click of a button.

Efficiently manage incidents, trouble tickets, and work orders through the dashboard and reports.

Determine trends and analyze recurring issues in real time.

Provide rapid service completion and trouble resolution.

Track service level agreements.

You get the same great benefits of Tracker plus the freedom from additional IT infrastructure investment:

No need for additional IT investment means more money saved for your business.

Simple to use; agents can begin to use the service on the first day of implementation.

Keep an eye on trends in customer information, product issues, and resolution time-lines.

Efficiently track and manage incident tickets, work-flow, and billing.

Raise the bar in SLA compliance monitoring.

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