Live Chat Software

Available from PhaseWare Inc.

Live Chat retains the real-time interaction of the telephone with the text capture of email or live logging. For those customers with hearing loss, Live Chat offers a channel for real time support with distinct advantages over TTY, TDD, phone relay, or email.

With Live Chat you can also:

Let one agent interact with multiple customers.

Decrease wait times with customized chat channels.

Decrease resolution time: customers can send files over chat.

Require resolution classification prior to chat closure.

Improve incident resolution with virtual teamwork.

Add content to the knowledgebase.

Bring together a geographically distributed workforce for team resolution processes.

Our chat solution offers:
A Chat Manager for customized channel setup.

A Chat window integrated into Tracker application; no need to toggle back and forth between applications.

The capability to upload from the Self Service Center.

Allows the team can view and discuss an incident in real time.

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