Self Service Center
Available from PhaseWare Inc.
With Self Service Center: Offer 24/7/365 customer support through a service channel preferred by many customers. Reduce service handling times and call volume and publish information for specific customers. Submit incident tickets.
Self Service Center is a secure web portal that enables your customers and employees to:
Check status of existing trouble tickets.
Search the knowledgebase for solutions, downloads, forums, notices, incidents, and FAQs.
Engage with others through forums and communities.
Retrieve document and software downloads.
Receive notifications of changes.
Subscribe to be notified of new articles about a topic of interest.
Through the same self service portal, support managers and executives can view location-specific or company-wide trouble ticket information and reports—instantly.
Self Service Center provides your customers with another channel that is a convenient, easy way to submit tickets and receive up-to-date information anytime.
Today's customer demands it.